FAQ

ORDER INFO

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

WE SHIP ALL UNITED STATES ORDERS VIA UPS, PLEASE ALLOW 5-7 DAYS TO RECEIVE YOUR ORDER TO ACCOUNT FOR PROCESSING TIME.

INTERNATIONAL SHIPMENTS ARE EXPRESS SHIPPED AND TAKE BETWEEN 4-6 DAYS TO ARRIVE DEPENDING ON LOCATION.

PRE-ORDERS WILL HAVE AN INDICATED WAIT TIME LISTED IN THE ITEM DESCRIPTION.

DO YOU SHIP INTERNATIONALLY?

WE SHIP WORLDWIDE, SELECT YOUR LOCATION AT CHECKOUT TO CALCULATE YOUR SHIPPING RATE. DEPENDING ON THE ZONE IT WILL EITHER BE $35 OR $50 FLAT RATE SHIPPING FOR INTERNATIONAL ORDERS.

PLEASE NOTE: INTERNATIONAL ORDERS MAY BE SUBJECT TO IMPORT DUTIES AND TAXES DEPENDING ON THE COUNTRY.

HOW WILL I KNOW MY ORDER HAS BEEN SHIPPED?

ONCE WE HAVE SHIPPED YOUR ORDER WE WILL SEND YOU OUT A SHIPPING CONFIRMATION EMAIL TO INFORM YOU OF THIS, TRACKING DETAILS WILL BE PROVIDED IN THIS EMAIL.

WHAT PAYMENT METHODS DO YOU ACCEPT?

WE ACCEPT ALL MAJOR CREDIT CARDS (VISA, MASTERCARD, AND AMERICAN EXPRESS) THROUGH STRIPE WHICH IS A SECURE PAYMENT PROCESSING METHOD. WE ALSO ACCEPT PAYPAL.

CAN YOU TELL ME IF YOU ARE GOING TO RESTOCK AN ITEM?

GENERALLY IF AN ITEM IS QUITE POPULAR WE WILL RESTOCK. PLEASE CONTACT US IF YOU SEE THAT AN ITEM IS SOLD OUT AND WE WILL PUT YOU ON OUR NOTIFICATION LIST SHOULD WE RESTOCK.

WHAT DOES PRE-ORDER MEAN?

IF YOU HAVE ORDERED A PREORDER ITEM, IT MEANS THAT IT IS CURRENTLY SOLD OUT AND ON ITS WAY TO US. THERE IS AN ESTIMATED WAIT TIME LISTED ON EACH PREORDER ITEM. ANY ITEMS ORDERED ALONGSIDE A PREORDER ITEM WILL BE HELD BACK WITH THE ORDER, UNLESS THEY ARE PROCESSED SEPARATELY. IF YOU WOULD LIKE ACCURATE DATES FOR SHIPMENT ON PRE-ORDER ITEMS EMAIL US. GENERALLY YOUR ORDER WILL BE DISPATCHED IN 14-28 DAYS AS A GUIDE.

 

CONTACT

HOW DO I GET INTO CONTACT WITH ODETTE-ODILE?

VISIT OUR CONTACT PAGE OR SEND US A DIRECT EMAIL TO SUPPORT@ODETTE-ODILE.COM

HOW DO I CONNECT WITH ODETTE-ODILE?

ODETTE + ODILE LOVES TO SHARE AND INSPIRE VIA SOCIAL MEDIA, WE CURRENTLY HAVE INSTAGRAM, FACEBOOK, TWITTER, PINTEREST, AND YOUTUBE AND POST REGULAR UPDATES ON ALL OF THESE PLATFORMS.

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